Most travel agencies are transactional. You request, they book, the relationship resets and concierge services often route you through call centers, connecting you to whoever is available. We work differently. You're paired with a dedicated travel designer who learns how you move through the world, your preferences, remembers your history, and builds on every conversation. We're not optimizing for volume or commissions. We're retained partners in how you experience places, designing travel that reflects who you are, not just where you want to go.

You'll begin by completing a brief inquiry form (https://www.kiortravel.com/membership-application)sharing more about your travel history, what you're looking for, and what prompted you to reach out. Your application joins our waitlist while we review for mutual fit. If we're aligned, we'll extend an invitation to schedule a consultation with one of our travel designers. That conversation is where we get to know each other and where your first trip begins to take shape.

Your annual fee covers everything that happens before, during, and after your trip—dedicated travel design, itinerary planning, restaurant and experience reservations, vendor coordination, real-time support while you travel, and post-trip follow-up. It also includes your allocated trips for the year and access to your designer whenever you need to think through what's next. What it doesn't cover is the direct cost of accommodations, flights, transportation, experiences, or dining, those are paid separately. Your designer will always be clear about what falls within your membership and what requires additional investment.

Yes. Memberships are designed to grow with you. If your travel patterns change or you decided on more trips, more travelers, or more complexity, your designer will help you evaluate whether a tier transition makes sense. Upgrades can be made at renewal or mid-year if the shift is significant. We'd rather you be in the right membership than stretch one that no longer fits.

Yes, Memberships can be gifted. If you’d like to purchase a membership for someone outside of your household, gift cards are available in various amounts and can be applied toward a future membership or trip. For existing members, adding a permanent household member to an Āina (https://www.kiortravel.com/membership-tiers)or Amani (https://www.kiortravel.com/membership-tiers)membership is available for an annual fee. We'll coordinate the welcome experience and onboarding with both you and the recipient. Rêve (https://www.kiortravel.com/membership-tiers)members can include additional travelers on specific trips through our modifier pricing. Your designer can walk you through the options.

Additional trips are available at transparent rates based on your membership tier. If your travel patterns expand significantly beyond your allocation, your designer will discuss whether transitioning to a higher tier makes more sense than stacking individual trips. We'd rather you be in the right membership than pay piecemeal for something that no longer fits.

For most trips, six to eight weeks is comfortable, Complex itineraries such as multi-country journeys, peak-season travel, or trips requiring reservations at competitive restaurants or properties, benefit from two to three months or more. That said, we understand that inspiration doesn't always follow a calendar. If you have a shorter timeline, reach out anyway. We'll tell you honestly what's possible.

Life changes, and we accommodate that gracefully. Memberships may be paused once per year for up to three months with 30 days' notice. Your membership end date extends by the length of the pause, and unused trips do not roll over. Cancellation is permitted with 14 days' notice; refunds are not available after the first 30 days of membership. If a trip is actively in planning at the time of pause or cancellation, a planning completion fee may apply. Full terms are shared during onboarding.